Return Policy
Return Policy – Important Notice
Please read this Return Policy carefully. By placing an order with Olyva London, you agree to the terms outlined below. No exceptions will be made.
Returning a Product
Timeframe
You may request a return within 30 days after receiving your product.
Unfortunately, returns requested after this period cannot be accepted, and refunds or exchanges will not be issued.
Conditions for Returns
To be eligible for a return, items must meet the following conditions:
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The item must be unused
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The item must be in its original packaging
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The item must be in the same condition as received
For products where hygiene is important, the item must be thoroughly cleaned before initiating the return process.
Damage Due to Personal Use
Olyva London is not responsible for damage resulting from:
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Misuse
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Negligence
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Improper handling
Only manufacturing defects are covered under this Return Policy.
Exceptions (Non-Returnable Items)
For hygiene and safety reasons, the following items cannot be returned:
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Underwear
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Lingerie
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Other sealed hygiene-related products once opened
How to Start the Return Process
To request a return, please contact us by email at [Your Support Email] and include the following information:
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Your order number
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The reason for the return
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A clear photo of the item (required in case of damage or defect)
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Your contact information
Returns sent without prior approval will not be accepted.
Refunds
Refund Procedure
Once your return has been received and inspected, you will be notified via email regarding the approval or rejection of your refund.
If approved, your refund will be processed within 30 days and credited to the original payment method used at checkout.
Delayed or Missing Refunds
If you have not received your refund after 30 days:
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Please first check your bank or credit card account
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If the issue persists, contact us at [Your Support Email]
Return Costs
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Return shipping costs are the responsibility of the customer
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We strongly recommend using a trackable shipping method
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Olyva London is not responsible for returns lost during transit
Return Address
All returns must be shipped to Asia.
Shipping costs start from $25 and are entirely at the customer’s expense.
Exceptions – Defective or Incorrect Products
If you receive a defective or incorrect item:
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A replacement will be sent at no additional cost
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If the same issue occurs again with the replacement, a full refund will be issued
Order Cancellation
Orders cannot be cancelled after 24 hours of being placed due to our automated order processing system.
Questions?
For further information or assistance, please contact us at:
📧 [Your Support Email]
