Cancellation Policy

Cancellation Policy – Olyva London

We understand that circumstances may arise where you need to cancel your order shortly after placing it. At Olyva London, we aim to assist you as efficiently as possible while ensuring a smooth and timely order processing workflow.

Cancellation Timeframe

If you wish to cancel your order, you must notify us within 12 hours of completing your purchase.

During this initial timeframe, orders have typically not yet entered the processing stage, making cancellation possible.

Orders Already in Processing

After the 12-hour cancellation window, your order may already be:

  • Processed

  • Packed

  • Prepared for shipment

  • Shipped or transferred to a courier

Once your order has reached any of these stages, cancellation is no longer guaranteed.

In such cases, we kindly ask that you wait until your order has been delivered. You may then initiate a return request in accordance with our Return Policy.

Customer Support

If you require assistance or would like to request a cancellation, please contact our customer support team at:

📧 [Your Support Email]

We will always do our best to assist you.

Olyva London
Our Story

At Olyva, we draw inspiration from the vibrant spirit of London to craft more than just clothing—we create a statement of individuality, confidence, and timeless style. Our mission is to redefine modern fashion by blending classic elegance with a fresh, contemporary edge.

Through collaborations with world-class designers and artisans, we curate collections that celebrate authenticity, quality, and effortless sophistication. Each piece is thoughtfully designed for comfort, durability, and lasting appeal—because true style never fades. Olyva isn’t just fashion; it’s a reflection of who you are.

The Future
What Next?

At Olyva, we’re just getting started. As we continue to evolve our designs and push the boundaries of modern fashion, our focus remains on creating timeless pieces that inspire confidence and individuality. In the months ahead, you’ll discover new collections shaped by classic craftsmanship and contemporary style, limited-edition releases, and collaborations with visionary designers who share our passion for thoughtful creation.

Behind the scenes, we’re quietly expanding the way we bring Olyva to the world. With trusted partners supporting the delivery of our pieces globally, we remain fully committed to what matters most—the experience you have from the moment you discover us to the moment your order arrives. Every decision we make is guided by a long-term vision to grow with purpose, honour quality, and offer an alternative to disposable fast fashion through premium designs made to last.

This is more than fashion. This is Olyva. And the best is yet to come.